Help Center
Frequently asked questions
Who can make a transaction?
Anyone can exchange money with us — both foreign tourists and local customers. A valid ID or passport may be required for certain transaction amounts, in accordance with regulations.
How do I make a transaction?
Simply visit one of our branches or book our free pickup service from your hotel or the airport.
Our staff will guide you through the exchange process, explain the rate clearly, and complete your transaction on the spot.
How many currencies do you accept?
We accept 36 international currencies including major and popular foreign currencies. For the full list of supported currencies, please visit our website or contact our team directly.
Can I exchange foreign coins?
No. We only accept foreign banknotes (paper money). Coins are not accepted.
Can I choose the banknote denominations I receive?
Yes. You may request specific denominations, depending on availability at the branch.
Are your exchange rates fixed?
No. Exchange rates change daily based on global market conditions.
We always offer competitive and transparent rates, updated in real time; posted on our social media and local stores.
How do you ensure the banknotes are genuine and not counterfeit?
All transactions are checked using professional currency authentication machines and by trained staff to ensure authenticity and accuracy.
What if my currency is not listed on your website?
Please contact our customer service team. We may be able to special-order the currency or suggest the best alternative solution.